FAQ
Orders and shipping
How long will my order take?
Most orders leave the warehouse within 1–3 business days and arrive 3–7 business days after that. Large items, like furniture, can take longer. See Shipping Info for details.
Where do you ship?
We ship to addresses in the United States. Some items can't go to PO boxes, APO/FPO addresses, Alaska, Hawaii or US territories.
How do I track my order?
We email you a tracking number as soon as your order ships. If you haven't received it within 4 business days of ordering, check your spam folder, then contact us.
Why did my order arrive in more than one box?
Items can ship from different warehouses, so they may arrive separately, each with its own tracking number.
How much is shipping?
Shipping is calculated at checkout, so you'll see the exact cost before you pay.
Changes and cancellations
Can I change or cancel my order?
Email us as soon as possible with your order number. If the order hasn't shipped yet, we'll do our best to change or cancel it, but once it's packed we can't always stop it. If your order hasn't shipped within the processing time, you can cancel it for a full refund.
Returns and refunds
My item arrived damaged, broken or wrong. What do I do?
Email us within 30 days of delivery with your order number and photos of the item and the box. We'll arrange a replacement or a refund, and if the item needs to come back, we'll send you a prepaid return label.
Can I return something I just don't want?
Sometimes. It depends on the item. Contact us within 14 days of delivery and we'll tell you whether it can be returned. Change-of-mind returns must be unused and in the original packaging, the return shipping is paid by you, and a restocking fee may apply. We'll tell you the exact amount before you send anything back. See Returns & Refunds.
Where do I send a return?
Please contact us first. Don't send items to the address on the package. We'll give you the right return address and label.
When will I get my refund?
Once your return is on its way back to the warehouse (or we've confirmed no return is needed), we issue the refund to your original payment method. Your bank may take 5–10 business days to show it.
Payment
What payment methods do you accept?
You can pay with the methods shown at checkout, which include major credit and debit cards. Checkout is handled by Shopify and your payment details are encrypted. We never see your full card number.
Do you charge sales tax?
Sales tax is added at checkout where required by law.
About us
Do you have a physical store?
No. We're online only, and orders ship directly from our suppliers' warehouses.
How do I reach you?
Email wholediscountgeneral@gmail.com or use our contact form. We usually reply within 1–2 business days.