Shipping policy
Last updated: November 15, 2026
Where we ship
Discount General ships to addresses in the United States. Some items can't be shipped to PO boxes, APO/FPO addresses, Alaska, Hawaii or US territories. If your order can't be shipped to your address, we'll contact you and refund you in full.
Processing time
Orders are fulfilled by our supplier partners' warehouses. Most orders are processed and shipped within 1–3 business days (Monday to Friday, excluding US holidays).
Delivery time
After shipping, most orders arrive within 3–7 business days. Large, heavy or freight items may take longer. Delivery times are estimates and aren't guaranteed. Carrier delays, weather and holiday volume can add time.
Shipping rates
Shipping costs are calculated at checkout and shown before you pay.
Tracking
We email you a tracking number when your order ships. Orders with several items may ship from different warehouses and arrive in separate packages.
Delayed or lost packages
If tracking hasn't updated for 7 business days, or your order is more than 10 days past its estimated delivery date, contact us and we'll arrange a replacement or a refund.
Damaged in transit
If your package arrives damaged, please take photos of the box and the item and email us within 30 days of delivery. See our Refund Policy for details.
Address changes
Please check your address carefully at checkout. We can usually update an address before the order ships, but not after.