Refund policy

Last updated: November 15, 2026

We want you to be happy with your order. If something goes wrong, email us at wholediscountgeneral@gmail.com and we'll help.

Damaged, defective, wrong or missing items

If your item arrives damaged or broken, doesn't work, is significantly different from its description, or is the wrong item, or if something is missing from your order, contact us within 30 days of delivery. Please include:

  • Your order number
  • Clear photos or a short video of the problem, including the outer box and shipping label if the package was damaged

Once we've reviewed it, we'll offer a replacement or a refund. If the item needs to be returned, we'll email you a prepaid return label at no cost to you. Please ship the return within 10 days of receiving the label. In some cases you won't need to send anything back.

Change-of-mind returns

Not every item can be returned just because you changed your mind. It depends on the item and its supplier. If you'd like to return something that isn't damaged or defective, contact us within 14 days of delivery and we'll tell you whether it's eligible. If it is:

  • The item must be unused, in its original packaging, with all parts and accessories.
  • You pay the return shipping.
  • A restocking fee may apply. We'll tell you the exact amount before you send anything back.

Items that can't be returned

  • Opened health, personal care and beauty items
  • Consumable products such as supplements and pet treats, once opened
  • Items marked as final sale
  • Gift cards

Damaged, defective or wrong items in these categories are still covered under the section above.

How to start a return

Email us first. Please don't send items to the address on the package, since it may not be a returns address. We'll give you the correct return address and label.

Refunds

Approved refunds go back to your original payment method. We issue the refund once your return is on its way back (tracking shows it in transit) or once we've confirmed no return is needed. Your bank or card issuer may take 5–10 business days to show it.

Cancellations

If you need to cancel, email us as soon as possible. We'll try to cancel any order that hasn't shipped, but once it's packed we can't always stop it. If your order hasn't shipped within the processing time listed in our Shipping Policy, you can cancel it for a full refund.

Late or lost orders

If tracking hasn't updated for 7 business days, or your order is more than 10 days past its estimated delivery date, contact us and we'll arrange a replacement or a refund.

Wrong shipping address

If an order is shipped to an incorrect address that was entered at checkout, we can't guarantee a refund or redelivery. If the package can be returned, return shipping costs may be deducted.

Contact

Discount General
Email: wholediscountgeneral@gmail.com